Hygiene Care & Asset Management
Headsets, Plantronics, Services, Uncategorized , , ,

Hygiene Care & Asset Management

IP Connect Launches Comprehensive Care Programme for Plantronics Contact Centres IP Connect will clean and service headsets, prolonging lifespan and protecting customers’ investments IP Connect, the leading supplier of headsets and telephony solutions to businesses in Ireland, has launched a new comprehensive Care & Asset Management Service for its Plantronics contact centre customers.  The programme, which is the first of its kind in Ireland, will enable contact centres to reduce headset replacement costs by taking better care of existing assets.The service will be available to contact centres using Plantronics headsets with over 150 agents and will see IP Connect clean, service, check warranties and provide full status reports on each company’s headset…
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Advice & Tips, Brands, Headsets, Plantronics, Productivity, Smarter Working, UC , , , , , , , , , , , , , , , ,

Don’t let your Headsets be a Challenge – With Plantronics Manager Pro

Each day, without even really thinking about it, every customer service representative (CSR) in your company relies on one essential tool to do their job effectively: a headset. A well-functioning headset enables them to hear and be heard clearly, and present the company they’re representing in a professional, agreeable way. Of course, most CSRs don’t think twice about their headset when it’s performing as expected. But as soon as a setting needs to be adjusted, they notice it, right away. So does the customer who’s calling in. And so does the IT Help Desk. IT is responsible for hundreds, perhaps even thousands, of headset users company-wide—with no easy way to know how…
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Plantronics Manager Pro Casebook
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Plantronics Manager Pro Casebook

  Three use cases for the new cloud-based headset management software When it comes to headsets, IT has had a significant challenge. With the responsibility for hundreds, or even thousands, of headsets company-wide, there’s been no easy way for IT departments to know how many or what types of headsets are being used. No easy way to update headsets with the latest firmware. And no easy way to make adjustments, except by being physically present to handle specific issues. It can mean a lot of running around, a lot of lost time and productivity, and more expense for the company. And it can mean a diminished experience for customers calling in to…
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Advice & Tips, Brands, Headsets, Jabra, Mobile, Products, UC, Wireless , , , , , , , , , , , , , , , , , , , , , , ,

DECT vs Bluetooth: How to choose the right wireless headset

As you hunt for wireless headsets, you’ll likely come across the so-called “DECT standard.” You may find yourself wondering just what DECT is and how it differs from Bluetooth. We hope this post puts the matter to rest. DECT stands for “Digital Enhanced Cordless Telecommunications” although it’s also known as “Digital European Cordless Telecommunications” – which makes sense, because it’s a standard that originated in Europe. DECT is widely used in wireless phone systems to connect the cordless phone to a base station. It is used for both consumer and corporate phones. In the latter case, it can be used with a PBX (private branch exchange) and a wireless LAN to let users move around…
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5 Ways Headset Technologies can Improve Customer Experience
Headsets, Plantronics , , , , ,

5 Ways Headset Technologies can Improve Customer Experience

Letting your employees or call centre representatives use headsets in your business can help to improve your customer's experience. Here's just 5 ways headset technologies can improve customer experience: 1. Call re-routing CONTACT CENTRE TASK: CSRs need to leave their desks, too. But that shouldn’t mean customers are left waiting for someone to answer their calls. BETTER CUSTOMER ENGAGEMENT: Keep your customers happy by answering their calls promptly. Through the Quick Disconnect feature re-route the call and ensure they’re never put through to an empty desk. 2. Improved voice intelligibility CONTACT CENTRE TASK: Customers will struggle to hear your CSRs if their headsets cannot maximise voice intelligibility. BETTER CUSTOMER ENGAGEMENT: Selective frequency-response shaping captures speech properly…
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7 Technology Considerations for today’s Web-Enabled Meetings
Advice & Tips, Headsets, Meetings, Plantronics , , , , , , , , , , , , ,

7 Technology Considerations for today’s Web-Enabled Meetings

A web conference is only as good as the technology that enables it to happen. Here are 7 necessary technologies to help ensure end users can take full advantage of web conferencing, from wherever they happen to be. 1. MOBILITY Mobile usage continues to grow, and with it, users demand to be able to use personal devices. And it’s not just BYOD (Bring Your Own Device) anymore—it’s also BYOA (Bring Your Own App). Users need to know they have the ability to communicate and collaborate remotely under almost any conditions, whatever the technology, the distance, or the environment may be. Considerations: The ability to support multiple personal devices may require too many IT…
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Plantronics Manager Pro
Brands, Headsets, Plantronics, UC , , , , , , , , , , , , , , , , , , ,

Plantronics Manager Pro

Easily gain insights, simplify headset adoption, troubleshoot and respond to individual needs with no interruptions to the customer experience, all from one place. Discover insights and ROI for effortless Headset Management Plantronics Manager Pro is a web-based service that provides IT staff with easy ways to monitor, manage, and maintain their audio device environment. Now, IT can gain insights, simplify headset adoption, and troubleshoot and respond to individual needs with no interruptions to the customer experience, all from one place. With Plantronics Manager Pro, IT can save time and resources, which, in turn, saves their organisation money. For the end user, it means consistency. For the business manager, peace of mind. For…
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