by Ian Jackson | Jan 12, 2018 | Headsets, Plantronics, Services, Uncategorized
IP Connect Launches Comprehensive Care Programme for Plantronics Contact Centres IP Connect will clean and service headsets, prolonging lifespan and protecting customers’ investments IP Connect, the leading supplier of headsets and telephony solutions to businesses in...
by Ian Jackson | Aug 21, 2017 | Advice & Tips, Brands, Headsets, Plantronics, Productivity, Smarter Working, UC
Each day, without even really thinking about it, every customer service representative (CSR) in your company relies on one essential tool to do their job effectively: a headset. A well-functioning headset enables them to hear and be heard clearly, and present the...
by Ian Jackson | Aug 17, 2017 | Brands, Plantronics, Productivity, Products
Three use cases for the new cloud-based headset management software When it comes to headsets, IT has had a significant challenge. With the responsibility for hundreds, or even thousands, of headsets company-wide, there’s been no easy way for IT departments to...
by Ian Jackson | Aug 16, 2017 | Advice & Tips, Brands, Headsets, Jabra, Mobile, Products, UC, Wireless
As you hunt for wireless headsets, you’ll likely come across the so-called “DECT standard.” You may find yourself wondering just what DECT is and how it differs from Bluetooth. We hope this post puts the matter to rest. DECT stands for “Digital Enhanced Cordless...
by Ian Jackson | Jul 4, 2017 | Headsets, Plantronics
Letting your employees or call centre representatives use headsets in your business can help to improve your customer’s experience. Here’s just 5 ways headset technologies can improve customer experience: 1. Call re-routing CONTACT CENTRE TASK: CSRs need...
