5 Ways Headset Technologies can Improve Customer Experience
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5 Ways Headset Technologies can Improve Customer Experience

Letting your employees or call centre representatives use headsets in your business can help to improve your customer's experience. Here's just 5 ways headset technologies can improve customer experience: 1. Call re-routing CONTACT CENTRE TASK: CSRs need to leave their desks, too. But that shouldn’t mean customers are left waiting for someone to answer their calls. BETTER CUSTOMER ENGAGEMENT: Keep your customers happy by answering their calls promptly. Through the Quick Disconnect feature re-route the call and ensure they’re never put through to an empty desk. 2. Improved voice intelligibility CONTACT CENTRE TASK: Customers will struggle to hear your CSRs if their headsets cannot maximise voice intelligibility. BETTER CUSTOMER ENGAGEMENT: Selective frequency-response shaping captures speech properly…
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7 Technology Considerations for today’s Web-Enabled Meetings
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7 Technology Considerations for today’s Web-Enabled Meetings

A web conference is only as good as the technology that enables it to happen. Here are 7 necessary technologies to help ensure end users can take full advantage of web conferencing, from wherever they happen to be. 1. MOBILITY Mobile usage continues to grow, and with it, users demand to be able to use personal devices. And it’s not just BYOD (Bring Your Own Device) anymore—it’s also BYOA (Bring Your Own App). Users need to know they have the ability to communicate and collaborate remotely under almost any conditions, whatever the technology, the distance, or the environment may be. Considerations: The ability to support multiple personal devices may require too many IT…
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Plantronics Manager Pro
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Plantronics Manager Pro

Easily gain insights, simplify headset adoption, troubleshoot and respond to individual needs with no interruptions to the customer experience, all from one place. Discover insights and ROI for effortless Headset Management Plantronics Manager Pro is a web-based service that provides IT staff with easy ways to monitor, manage, and maintain their audio device environment. Now, IT can gain insights, simplify headset adoption, and troubleshoot and respond to individual needs with no interruptions to the customer experience, all from one place. With Plantronics Manager Pro, IT can save time and resources, which, in turn, saves their organisation money. For the end user, it means consistency. For the business manager, peace of mind. For…
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Plantronics Voyager 5200 UC Offer
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Plantronics Voyager 5200 UC Offer

Plantronics Voyager 5200 UC Offer Buy 10 Voyager 5200 UC Headsets and receive 1 X Voyager Focus UC FREE 10 x Voyager 5200 UC Bluetooth Headset Always be connected, everywhere you take your work. The Voyager 5200 UC Bluetooth headset offers our most advanced, adaptive noise cancelling with WindSmart technology to reduce disruptive noise. It’s ready to work everywhere, just like you.   1 X FREE - Voyager Focus UC Stereo Bluetooth headset with Active Noise Cancelling (ANC) Keep the focus on your conversation, not background noise, with the sophisticated noise cancelling and immersive stereo sound of the Plantronics Voyager Focus UC Stereo Bluetooth headset.   To place your order, please contact…
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Free your Hands and your Mind will Follow
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Free your Hands and your Mind will Follow

  Why use a Wireless Headset? Whilst corded headsets work in many environments, the freedom to move while continuing conversations is fast becoming a necessity. With a wireless headset, employees can move throughout the building and remain connected to vital communication systems, improving productivity and collaboration. More freedom: Wireless headsets allow office-based workers to carry on working away from their desks. Whether they need to move around the office to find a file, collaborate with a colleague or simply stretch their legs, there is no need to ever miss a call again. User benefits: Clearer calls: When staff can hear and be heard, conversations are more effective and efficient. Instead of adding to…
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Mobile Collaboration from Plantronics
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Mobile Collaboration from Plantronics

Mobile Collaboration Today, we take for granted the ability to work with practically anyone, anytime, anywhere. But that doesn’t mean it’s always easy. Or that we do it well. Bad connectivity, not having the right apps, disruptive noises, being poorly prepared for a call: our mobile world—as connected as it is—can often be a very disconnected place. What’s needed? Practical, real-world guidance for mobile workers—a “mobile ecosystem” map that charts out the who, what, where, why, and when of how teams can collaborate remotely. The goal? Making you, and everyone you connect with, more productive and more collaborative. To View the eBook, please click here: MobileCollaboration eBookTo discuss Mobile Collaboration, please contact IP…
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Plantronics
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Plantronics

About For over 50 years, Plantronics has been on the forefront of audio innovation; always driven by a single obsession: to remove the barriers to simple, clear communication. Learn more about their story, purpose and the people behind our approach.  Plantronics headsets are a market leader in communication devices across the world. It started with one small step It all began in a garage in 1961 when two airline pilots set out to invent an alternative to the conventional headsets of commercial aviation. The product Courtney Graham and Keith Larkin created in that tiny garage in Santa Cruz, California was more than just the world's first lightweight headset. It was the birth…
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