Don’t let your Headsets be a Challenge – With Plantronics Manager Pro

Advice & Tips, Brands, Headsets, Plantronics, Productivity, Smarter Working, UC
Each day, without even really thinking about it, every customer service representative (CSR) in your company relies on one essential tool to do their job effectively: a headset. A well-functioning headset enables them to hear and be heard clearly, and present the company they’re representing in a professional, agreeable way. Of course, most CSRs don’t think twice about their headset when it’s performing as expected. But as soon as a setting needs to be adjusted, they notice it, right away. So does the customer who’s calling in. And so does the IT Help Desk. IT is responsible for hundreds, perhaps even thousands, of headset users company-wide—with no easy way to know how many or what types of headsets are being used. No easy way to update headsets with the latest…
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Plantronics Manager Pro Casebook

Plantronics Manager Pro Casebook

Advice & Tips, Brands, Plantronics, Productivity, Products
  Three use cases for the new cloud-based headset management software When it comes to headsets, IT has had a significant challenge. With the responsibility for hundreds, or even thousands, of headsets company-wide, there’s been no easy way for IT departments to know how many or what types of headsets are being used. No easy way to update headsets with the latest firmware. And no easy way to make adjustments, except by being physically present to handle specific issues. It can mean a lot of running around, a lot of lost time and productivity, and more expense for the company. And it can mean a diminished experience for customers calling in to customer service centers and experiencing poor audibility. Enter Plantronics Manager Pro. Developed to provide IT departments with complete…
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Plantronics Manager Pro

Plantronics Manager Pro

Brands, Headsets, Plantronics, UC
Easily gain insights, simplify headset adoption, troubleshoot and respond to individual needs with no interruptions to the customer experience, all from one place. Discover insights and ROI for effortless Headset Management Plantronics Manager Pro is a web-based service that provides IT staff with easy ways to monitor, manage, and maintain their audio device environment. Now, IT can gain insights, simplify headset adoption, and troubleshoot and respond to individual needs with no interruptions to the customer experience, all from one place. With Plantronics Manager Pro, IT can save time and resources, which, in turn, saves their organisation money. For the end user, it means consistency. For the business manager, peace of mind. For IT, effortless management. Empowering Productivity For users, the ideal headset is something they barely notice. Until it needs…
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