Noise-Cancelling Headsets – Solutions for a loud Call Center
Advice & Tips, Brands, Headsets, Jabra, Productivity, Products, Smarter Working , , , , , , , , , ,

Noise-Cancelling Headsets – Solutions for a loud Call Center

Call centers can get loud. To deal with the background noise, call center employees may opt for noise-cancelling headsets that help them hear and be heard. Jabra Biz 2300 Duo What separates a busy call center from a regular office is the amount of calls people handle on a daily basis. Call center staff spend their days talking on the phone, surrounded by a lot of noise from their colleagues. The job of a call center employee quite literally depends on being able to have clear, noise-free conversations with customers and clients. So it’s not too surprising that noise-cancelling headsets are some of the most sought-after tools for a call center. It’s as important…
Read More
Advice & Tips, Brands, Headsets, Plantronics, Productivity, Smarter Working, UC , , , , , , , , , , , , , , , ,

Don’t let your Headsets be a Challenge – With Plantronics Manager Pro

Each day, without even really thinking about it, every customer service representative (CSR) in your company relies on one essential tool to do their job effectively: a headset. A well-functioning headset enables them to hear and be heard clearly, and present the company they’re representing in a professional, agreeable way. Of course, most CSRs don’t think twice about their headset when it’s performing as expected. But as soon as a setting needs to be adjusted, they notice it, right away. So does the customer who’s calling in. And so does the IT Help Desk. IT is responsible for hundreds, perhaps even thousands, of headset users company-wide—with no easy way to know how…
Read More
Advice & Tips, Brands, Headsets, Jabra, Mobile, Products, UC, Wireless , , , , , , , , , , , , , , , , , , , , , , ,

DECT vs Bluetooth: How to choose the right wireless headset

As you hunt for wireless headsets, you’ll likely come across the so-called “DECT standard.” You may find yourself wondering just what DECT is and how it differs from Bluetooth. We hope this post puts the matter to rest. DECT stands for “Digital Enhanced Cordless Telecommunications” although it’s also known as “Digital European Cordless Telecommunications” – which makes sense, because it’s a standard that originated in Europe. DECT is widely used in wireless phone systems to connect the cordless phone to a base station. It is used for both consumer and corporate phones. In the latter case, it can be used with a PBX (private branch exchange) and a wireless LAN to let users move around…
Read More
Mobile Collaboration: How to Survive and Thrive in the Mobile Ecosystem
Advice & Tips, Brands, Mobile, Plantronics , , , , , , , , , , , , , , , , ,

Mobile Collaboration: How to Survive and Thrive in the Mobile Ecosystem

Collaboration means working effectively with others to get the job done. Mobile collaboration also means working together—just not face-to-face. It means integrating technology to change how and where you can work. Connecting with the right coworkers at the right moment. And communicating with anyone, from anywhere, at any time. When you have the right tools and the right processes, mobile collaboration can drive innovation like no other enterprise initiative. This is your guide to make it happen. OF THE ENTERPRISE WORKFORCE SURVEYED IDENTIFY MOBILITY AS A SIGNIFICANT PART OF THEIR WORK STYLE WORK IN A CULTURE THAT EMBRACES FLEXIBLE WORKING AND MOBILITY WORK IN A BRING YOUR OWN DEVICE (BYOD) CULTURE Despite…
Read More
Technology , , , , , , , , , ,

Smarter Working – Technology

  Leveraging solutions that work seamlessly with employees’ needs. Technology with a single-minded purpose: A more human way to work Technology was meant to enable us, not hinder us. Unfortunately, the latter is often the case: a remote employee chasing a call, conversations dropping out and resurfacing, and high-pitched sounds coming out of nowhere. This can create inefficiencies, waste time, cause frustration, and add costs. With the Smarter Working approach, systems are integrated with the way people work to promote productivity. Today, technology is playing an increasingly purposeful, and more intuitive role in the way employees work—with flexible tools that serve people first. Moving with us comfortably and seamlessly, technology can act…
Read More
Places , , , , , , , , , , ,

Smarter Working – Places

Designing and choosing flexible workspaces to inspire and help focus. Sometimes alone. Sometimes together. Always productive. Today, work is really more of a state of mind than a place you go to perform a task. More often, people need the flexibility to work anywhere—to be mobile and connected, to collaborate and be productive. It all comes down to preferred workspaces and work styles. In the office, an employee might choose to sit at an open desk area, or move to an enclosed team room, or a dedicated focus space. Or they might choose to work from home or a coffee shop. Whatever the choice, people are spending less time at a personal…
Read More
People , , , , , , , , , ,

Smarter Working – People

  Keeping employees engaged strengthens the organization It’s never been more important, and more difficult, for people to be engaged in their work. Things move fast. People have more flexibility to work when they want. And they’re working everywhere: in the office (where it can be noisy and filled with distractions) and out of the office (where it’s often even harder to focus). But when people are engaged, it usually means they’re happier. Plus, engaged employees outperform their peers in terms of productivity, sales, energy levels, healthcare savings, and lower turnover rates. Smarter Working helps people be at their best The Smarter Working approach can help an organization enhance some of the…
Read More
Improve your Business with Smarter Working
Advice & Tips, Plantronics , , , , , , , , , , , , ,

Improve your Business with Smarter Working

Smarter Working helps organizations recognize the role people, places and technology play in today's work environment - and prepare them for what's next. Fostering engagement, productivity, and happiness at work. Optimizing People, Places and Technology Smarter Working is an approach that puts people first by recognizing, accommodating, and nurturing their various work styles—whenever and wherever they work. It’s about designing or choosing workspaces for those flexible work styles, to inspire and enhance performance. It’s about harnessing technology to work seamlessly with people’s needs. And it means establishing a culture that fosters trust, loyalty, autonomy, collaboration, and, ultimately, productivity. When organizations adopt the Smarter Working approach, they unlock profitability and potential. They can…
Read More
Skype for Business Opportunities in Jabra Headsets
Advice & Tips, Brands, Headsets, Jabra, Mobile, Skype for Business, UC, Wireless , , , , , , , , , ,

Skype for Business Opportunities in Jabra Headsets

Skype for Business is Microsoft’s unified communications (UC) platform that provides a multitude of benefits around more effective communications and meetings that significantly increases business performance and productivity. Why Jabra? Jabra sound solutions are designed to help users concentrate more, communicate and collaborate better and make conversation easier. Jabra are constantly innovating to improve productivity in the workplace, helping people achieve a better work/life balance. Jabra are committed to improving productivity in the workplace to empower user to be even more productive. Jabra headsets are designed for communication and collaboration to make conversation easier. Jabra headsets help to block out noise and deliver crystal-clear sound. At IP Connect, you will find the industry's…
Read More
Skype for Business Opportunities in Plantronics Headsets
Advice & Tips, Headsets, Mobile, Plantronics, Skype for Business, UC, Wireless , , , , , , , , , , , , , , ,

Skype for Business Opportunities in Plantronics Headsets

Skype for Business is Microsoft’s unified communications (UC) platform that provides a multitude of benefits around more effective communications and meetings that significantly increases business performance and productivity. Why Plantronics? For over 50 years, Plantronics has been on the forefront of audio innovation, always driven by a single obsession, to remove the barriers to simple, clear communication. Plantronics was the first handset in outerspace, when astronaut Wally Schirra chose to use the MS50 for the Mercury mission, adapting the lightweight model to fit inside his helmet. Plantronics made history when Neil Armstrong walked on the moon and uttered those legendary words: through a Plantronics headset. Today Plantronics is a global leader in…
Read More