IP Connect accredited with Thought Leader in Voice Technology 2018-19

IP Connect accredited with Thought Leader in Voice Technology 2018-19

People, Services, Smarter Working, Technology
IP Connect Accredited Thought Leader In Voice Technology 2018-19 IP Connect Accredited "Thought Leader in Voice Technology 2018/19" Pictured Gavin Duffy & Debbie Cleary (IP Connect). The Business All-Stars is an annual competition designed to identify, recognise and accredit Irish companies and individuals that have distinguished themselves in the conduct of their business over the last 12 months.Those included represent the highest current performance level in Irish business, and are presented as a standard or benchmark to be equalled or exceeded.All-Star accreditees prove through a rigorous matrix based 100 points, four steps judging process (application, phone interviews, reference checks, incognito contact to measure customer service, live judging), to be on merit, worthy recipients of their accreditation.   IP Connect was accredited with the All-Star Thought Leader in Voice Technology. Speaking at…
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Noise-Cancelling Headsets – Solutions for a loud Call Center

Noise-Cancelling Headsets – Solutions for a loud Call Center

Advice & Tips, Brands, Headsets, Jabra, Productivity, Products, Smarter Working
Call centers can get loud. To deal with the background noise, call center employees may opt for noise-cancelling headsets that help them hear and be heard. Jabra Biz 2300 Duo What separates a busy call center from a regular office is the amount of calls people handle on a daily basis. Call center staff spend their days talking on the phone, surrounded by a lot of noise from their colleagues. The job of a call center employee quite literally depends on being able to have clear, noise-free conversations with customers and clients. So it’s not too surprising that noise-cancelling headsets are some of the most sought-after tools for a call center. It’s as important to make sure the customer hears you clearly as it is to reduce the amount of noise around…
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Don’t let your Headsets be a Challenge – With Plantronics Manager Pro

Advice & Tips, Brands, Headsets, Plantronics, Productivity, Smarter Working, UC
Each day, without even really thinking about it, every customer service representative (CSR) in your company relies on one essential tool to do their job effectively: a headset. A well-functioning headset enables them to hear and be heard clearly, and present the company they’re representing in a professional, agreeable way. Of course, most CSRs don’t think twice about their headset when it’s performing as expected. But as soon as a setting needs to be adjusted, they notice it, right away. So does the customer who’s calling in. And so does the IT Help Desk. IT is responsible for hundreds, perhaps even thousands, of headset users company-wide—with no easy way to know how many or what types of headsets are being used. No easy way to update headsets with the latest…
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Mobile Collaboration: How to Survive and Thrive in the Mobile Ecosystem

Mobile Collaboration: How to Survive and Thrive in the Mobile Ecosystem

Advice & Tips, Brands, Mobile, Plantronics
Collaboration means working effectively with others to get the job done. Mobile collaboration also means working together—just not face-to-face. It means integrating technology to change how and where you can work. Connecting with the right coworkers at the right moment. And communicating with anyone, from anywhere, at any time. When you have the right tools and the right processes, mobile collaboration can drive innovation like no other enterprise initiative. This is your guide to make it happen. OF THE ENTERPRISE WORKFORCE SURVEYED IDENTIFY MOBILITY AS A SIGNIFICANT PART OF THEIR WORK STYLE WORK IN A CULTURE THAT EMBRACES FLEXIBLE WORKING AND MOBILITY WORK IN A BRING YOUR OWN DEVICE (BYOD) CULTURE Despite the broad acceptance of this new working culture, different people have different roles, work styles, and preferences. Increasingly,…
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All About Call Centric Workers

All About Call Centric Workers

Jabra, Productivity
  Recognizing the value of call-centric workers Call centric workers, who should be a strategic priority for the business, need to be focused on conversations in calls in order to produce value. Whether time spent on the call itself, or preparing for a call, these people can work at different extremes of ‘efficiency focus’ and ‘value focus’. The key is to understand how they operate: how calls play a role in their working lives and what conditions they seek. Businesses should then act on those insights to explore how employees responsible for customer dialogue can upgrade their productivity. Factors in the productivity equation Businesses are facing many challenges in creating productive working environments, as staff battle with many factors and distractions, such as noise, workspace and ineffective technology. All issues…
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EngagementWare – Extra care with every call.

EngagementWare – Extra care with every call.

Headsets, Plantronics
  Effortless Engagement Your brand represents a promise you make to your customers. What area of your business is delivering on that promise through the customer experience? For most organisations, it’s the people on the frontline—often the customer service representatives (CSRs). Delivering a great customer experience is something every brand is striving for. But what is the key to success? In a single word, engagement. How your CSRs engage with your customers will determine the customer experience and that, in turn, represents the brand experience. So what makes it easier for CSRs to engage with your customers? At Plantronics, we believe it comes down to three simple factors: Being physically comfortable at work. Being able to rely on the tools to do their job. Being sure those tools have the intuitive functionality…
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