by Ian Jackson | Apr 25, 2018 | People, Services, Smarter Working, Technology
IP Connect Accredited Thought Leader In Voice Technology 2018-19 IP Connect Accredited “Thought Leader in Voice Technology 2018/19” Pictured Gavin Duffy & Debbie Cleary (IP Connect). The Business All-Stars is an annual competition designed to identify,...
by Ian Jackson | Aug 21, 2017 | Advice & Tips, Brands, Headsets, Jabra, Productivity, Products, Smarter Working
Call centers can get loud. To deal with the background noise, call center employees may opt for noise-cancelling headsets that help them hear and be heard. Jabra Biz 2300 Duo What separates a busy call center from a regular office is the amount of calls people handle...
by Ian Jackson | Aug 21, 2017 | Advice & Tips, Brands, Headsets, Plantronics, Productivity, Smarter Working, UC
Each day, without even really thinking about it, every customer service representative (CSR) in your company relies on one essential tool to do their job effectively: a headset. A well-functioning headset enables them to hear and be heard clearly, and present the...
by Ian Jackson | Aug 10, 2017 | Advice & Tips, Brands, Mobile, Plantronics
Collaboration means working effectively with others to get the job done. Mobile collaboration also means working together—just not face-to-face. It means integrating technology to change how and where you can work. Connecting with the right coworkers at the right...
by Ian Jackson | Jul 12, 2017 | Jabra, Productivity
Recognizing the value of call-centric workers Call centric workers, who should be a strategic priority for the business, need to be focused on conversations in calls in order to produce value. Whether time spent on the call itself, or preparing for a call,...
