The NEW Intelligent Headset for Enhanced  Customer Satisfaction
Headsets, Jabra, Productivity, Technology, Wired , , , , , , , , , ,

The NEW Intelligent Headset for Enhanced Customer Satisfaction

The New Intelligent Headset For Enhanced Customer Satisfaction Engineered for softphone environments, the Jabra Engage 50 has features to combat noise and interruptions in the contact centre. Did you Know? 60% of call centres have moved or are considering moving to a cloud contact centre. Meet Jabra Engage 50 Digital Corded Headsets The Engage 50 is ideal for on-premise and cloud-based softphone systems, with plug-and-play functionality. With live on-screen microphone guidance for agents, and rich call analytics for the business, the Engage 50 helps deliver better-sounding calls. Features - Jabra Engage 50 Crystal-clear calls – digital sound for the clearest customer calls, with unique 3-microphone system, stereo sound and super wideband Stay focused…
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The Power of Wireless Conversation With Jabra
Headsets, Jabra, People, Productivity, Skype for Business, Smarter Working, Technology, Uncategorized, Wireless , , , , , , , , , , ,

The Power of Wireless Conversation With Jabra

The Power Of Wireless Conversation Customers get the freedom to perform and boost productivity. Free from wires, free from desks, free to resolve calls faster through easy access to expertise during calls. https://youtu.be/UF99tLT5sXY Looking for a Headset that will allow you to work away from the desk and still maintain a wireless connection that won’t let you, or your customers, down? The Engage 65 and 75 Convertible will do just that.... Engineered to give more power to your conversations. Industry-leading wireless performance and density. Advanced noise cancelling microphone for crystal clear calls. All day talk time and integrated busylight. Lightweight headset weighing just 18g. ENHANCE CUSTOMER EXPERIENCE Advanced noise-cancelling microphone and enhanced…
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Unlock the Power of Conversation With Jabra
Headsets, Jabra, People, Productivity, Products, Smarter Working, Technology, Uncategorized , , , , , , , , , ,

Unlock the Power of Conversation With Jabra

Unlock The Power Of Conversation With Jabra Headsets are becoming more popular as businesses realise the true “power of conversation” https://youtu.be/AReQd-NXjVI People who speak and listen with customers over the phone for a living, all have one thing in common. They need to harness the power of conversation to fulfill their job and deliver outstanding results. We believe that technology should adapt to people, not the other way round. Empowering people with the right headset technology for their needs can significantly boost their productivity, improve customer relations and drive efficiency. Studies show call length is rapidly increasing. This is a big challenge for call center workers that experience a high volume of…
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New Products From Plantronics This Quarter
Headsets, Mobile, People, Places, Plantronics, Products, Smarter Working, Technology, Telephony, UC, Uncategorized , , , , , , , ,

New Products From Plantronics This Quarter

NEW PRODUCTS FROM PLANTRONICS THIS QUARTER Voyager 4200 UC Series With crystal-clear audio and wireless freedom, office professionals can increase their productivity and voice communications experience with Voyager 4200 UC Series Bluetooth headsets Voyager 4210 Voyager 4220 Voyager 4200 UC Series meets the needs of office professionals as well as IT. With the choice of stereo or mono, crystal-clear audio, wireless freedom, and the ability to switch seamlessly between mobile phone and PC, Voyager 4200 UC Series helps you be more productive and enriches your voice communications experience. TOP FEATURES: Flexible microphone boom USB-A or USB-C connectivity Portable convenience On-call indicator Enhanced voice alerts Savi 8200 Series Enjoy simply better conversations with…
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IP Connect accredited with Thought Leader in Voice Technology 2018-19
People, Services, Smarter Working, Technology , , ,

IP Connect accredited with Thought Leader in Voice Technology 2018-19

IP Connect Accredited Thought Leader In Voice Technology 2018-19 IP Connect Accredited "Thought Leader in Voice Technology 2018/19" Pictured Gavin Duffy & Debbie Cleary (IP Connect). The Business All-Stars is an annual competition designed to identify, recognise and accredit Irish companies and individuals that have distinguished themselves in the conduct of their business over the last 12 months.Those included represent the highest current performance level in Irish business, and are presented as a standard or benchmark to be equalled or exceeded.All-Star accreditees prove through a rigorous matrix based 100 points, four steps judging process (application, phone interviews, reference checks, incognito contact to measure customer service, live judging), to be on merit, worthy…
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New Products From Jabra
Headsets, Jabra, People, Products, Skype for Business, Technology, Uncategorized, Wireless , , , , , , , , , , ,

New Products From Jabra

New Products from Jabra This Quarter Jabra Engage Series  Engineered to be the world’s most powerful professional wireless headsets. https://youtu.be/sSqy9SqQejE Engage 75 Stereo & Mono DECT wireless headset with 150 m range, up to 13 hours of battery life and integrated busylight. Can connect to 5 devices. Meets Skype for Business Open Office requirements. http://ipconnect.ie/headsets/product/jabra-engage-75/ Engage 75 Convertible DECT wireless headset with 100m range, up to 9 hours of battery life and integrated busylight. Can connect to 5 devices and offers 3 wearing styles. Weighs just 18g and is certified for Skype for Business. http://ipconnect.ie/headsets/product/jabra-engage-75-convertible-/ Engage 65 Stereo & Mono DECT wireless headset with 150m range, up to 13 hours of battery…
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Plantronics Headset Solutions
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Plantronics Headset Solutions

For more than 40 years, customer service centers worldwide have turned to the trusted solutions from Plantronics for clear, precise sound, all-day wearing comfort and mission critical reliability. Plantronics Headset Solutions: Wireless 1. Features adaptive power, see technology legend. 2. CS540 (behind-the-head), neckband sold separately. 3. Performance dependent on battery and may vary by device. 4. Unlimited talk time with deluxe charging cradle kit, comes standard with Savi 745. Available as an accessory with Savi 740. 5. Certified for Skype for Business and Optimized for Microsoft® Lync®. 6. Includes HL10 Handset LIfter for remote desk phone call control. Plantronics Headset Solutions: Corded 1. Image not shown. 2. Certified for Skype for Business and…
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Advice & Tips, Brands, Headsets, Plantronics, Productivity, Smarter Working, UC , , , , , , , , , , , , , , , ,

Don’t let your Headsets be a Challenge – With Plantronics Manager Pro

Each day, without even really thinking about it, every customer service representative (CSR) in your company relies on one essential tool to do their job effectively: a headset. A well-functioning headset enables them to hear and be heard clearly, and present the company they’re representing in a professional, agreeable way. Of course, most CSRs don’t think twice about their headset when it’s performing as expected. But as soon as a setting needs to be adjusted, they notice it, right away. So does the customer who’s calling in. And so does the IT Help Desk. IT is responsible for hundreds, perhaps even thousands, of headset users company-wide—with no easy way to know how…
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Plantronics Manager Pro Casebook
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Plantronics Manager Pro Casebook

  Three use cases for the new cloud-based headset management software When it comes to headsets, IT has had a significant challenge. With the responsibility for hundreds, or even thousands, of headsets company-wide, there’s been no easy way for IT departments to know how many or what types of headsets are being used. No easy way to update headsets with the latest firmware. And no easy way to make adjustments, except by being physically present to handle specific issues. It can mean a lot of running around, a lot of lost time and productivity, and more expense for the company. And it can mean a diminished experience for customers calling in to…
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Advice & Tips, Brands, Headsets, Jabra, Mobile, Products, UC, Wireless , , , , , , , , , , , , , , , , , , , , , , ,

DECT vs Bluetooth: How to choose the right wireless headset

As you hunt for wireless headsets, you’ll likely come across the so-called “DECT standard.” You may find yourself wondering just what DECT is and how it differs from Bluetooth. We hope this post puts the matter to rest. DECT stands for “Digital Enhanced Cordless Telecommunications” although it’s also known as “Digital European Cordless Telecommunications” – which makes sense, because it’s a standard that originated in Europe. DECT is widely used in wireless phone systems to connect the cordless phone to a base station. It is used for both consumer and corporate phones. In the latter case, it can be used with a PBX (private branch exchange) and a wireless LAN to let users move around…
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