Having the right headset can make your work easier and more convenient. You must be careful when you start looking at what headset you or your employees should have to ensure you pick the best for your/their needs.
When selecting what headset you or your employees are going to use, it is important to ask yourself these 4 key questions:
1. How will you use your headset?
Desk: When you are not required to answer calls away from your workstation.
Office: When you need to be able to handle calls while away from your desk – although you probably spend most of your time at your workstation.
Field: When you’re on the road, with no dedicated office desk and find yourself hot-desking on your travels.
2. What device do you use?
You need your devices to work seamlessly with your headset. It’s that simple.
Sennheiser headsets are designed to cover every possibility.
Softphone/PC: Connection via USB cable or USB dongle (Bluetooth®) to Microsoft Windows or Apple Mac OS.
Desk phone: Connection via multiple types of cables.
Mobile phone: Connection via Bluetooth® or 3.5 mm jack cable.
Tablet: Connection via Bluetooth®, 3.5 mm jack cable or USB depending on tablet.
3. How noisy is your workplace?
In a noisy environment, such as a contact centre or open plan office, your choice of headset should be based as much on the quality of the microphone’s noise cancelling capabilities as its ability to let you hear your caller clearly.
Voice clarity for your listener is an often overlooked consideration.
Low noise environment: Omni-directional microphone.
Medium noise environment: Noise-cancelling microphone.
High noise environment: Ultra noise-cancelling microphone.
4. Single (Monoaural) or double-sided (Binaural/Duo/Stereo)?
Single-sided: Ideal for situations where you need to both hear your caller clearly, and pay attention to what’s going on around you.
Double-sided: Delivers calls in quality sound while reducing background noise – ideal for contact centres, where you need to focus solely on your caller.