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Advice & Tips, Headsets, Jabra, People, Productivity, Products, Smarter Working, Technology, UC, Wired, Wireless #callcentre, #Jabra #headsets

Top 5 Jabra Headsets for Contact Centre

by Denise Aug 09, 2019 0 Comments

Call centre workers know their headset is the most valuable piece of equipment they use. When choosing headsets for your call centre team, a few features are essential to boost productivity and improve the quality of service they deliver. Comfort is one of the biggest priorities, along with great audio quality to ensure crystal clear conversations. For noisier Office environments, noise cancelling features will help your team focus on the caller without distractions, while wireless technology will allow them to move around freely. Here we review five of the best Jabra headsets for call centre workers, each offering outstanding durability, versatility and a lot of other features to enhance your team’s performance. …

Advice & Tips, People, Plantronics, Products, Smarter Working, Technology, UC plantronics

Plantronics Accessories for Contact Centre

by Denise Aug 08, 2019 0 Comments

Plantronics Accessories for Contact Centre Here we will go over the best accessories for Plantronics headsets. The right accessories will leave you wondering how you ever functioned without them. Plantronics has been the most trusted brand in office headsets and are used everywhere — call-centers, emergency response units — their products are made with quality and reliability. MDA 100 QD Series Simple to use, easy to manage. The MDA100 QD Series makes your transition to softphones and unified communications seamless. These intuitive switches helps manage audio from different sources, without changing headsets. Friendly Design Easy-to-access buttons also give visual mute status QD compatibility Your Plantronics headset investment is protected Platform for the…

Brands, Conferencing, Meetings, Polycom, Skype for Business, UC productivity, studio, UC

Polycom Studio has arrived!

by Denise Apr 24, 2019 0 Comments

Polycom Studio has arrived!!! The USB video bar built for small rooms and big ideas Combining the exceptional audio and video quality you expect from Polycom with the simplicity you need for everyday use, Polycom Studio is the USB video bar ideal for smaller rooms and huddle spaces. Its plug-and-play functionality works with nearly any video platform and fits any budget. Request a free demo today

Headsets, Mobile, People, Places, Plantronics, Products, Smarter Working, Technology, Telephony, UC, Uncategorized bluetooth, business, call centre, comfort, contact centre, Freedom, headset, mobile, technology

New Products From Plantronics This Quarter

by Denise Oct 18, 2018 0 Comments

NEW PRODUCTS FROM PLANTRONICS THIS QUARTER Voyager 4200 UC Series With crystal-clear audio and wireless freedom, office professionals can increase their productivity and voice communications experience with Voyager 4200 UC Series Bluetooth headsets Voyager 4210 Voyager 4220 Voyager 4200 UC Series meets the needs of office professionals as well as IT. With the choice of stereo or mono, crystal-clear audio, wireless freedom, and the ability to switch seamlessly between mobile phone and PC, Voyager 4200 UC Series helps you be more productive and enriches your voice communications experience. TOP FEATURES: Flexible microphone boom USB-A or USB-C connectivity Portable convenience On-call indicator Enhanced voice alerts Savi 8200 Series Enjoy simply better conversations with…

Advice & Tips, Productivity, UC headset hygiene, ip connect professional services, jabra, plantronics, professional services, tracking headsets

Tracking headsets can be a huge task for call centres

by Denise Sep 18, 2018 0 Comments

Tracking Headsets can be a huge task for Call Centres For those with upwards of 200 employees, tracking warranty, product numbers and service renewal dates can be nearly impossible. IP Connect offer professional services to combat this. We track every important detail about your headsets, letting you know which ones need serviced, renewed and create a comprehensive database of your headset estate, giving you peace of mind. To find out more, please click here or call: 01 5649383

Brands, Headsets, Plantronics, Products, UC, Uncategorized, Wireless call centre, headsets, plantronics

New Products From Plantronics This Quarter

by Denise Nov 14, 2017 0 Comments

New Products from Plantronics this Quarter BLACKWIRE 5200 SERIES Enhanced compatibility. Exceptional comfort. Connect seamlessly to your day http://ipconnect.ie/headsets/product/plantronics-blackwire-5220/ http://ipconnect.ie/headsets/product/plantronics-blackwire-5210/ https://youtu.be/Ok2n4A0WI4o The Blackwire 5200 Series fits your busy workday. Easy to use, its USB or USB-C and 3.5 mm connectivity lets you work on a variety of devices. Ergonomically designed, it’s comfortable enough to wear all day, on your longest calls. The Blackwire 5200 Series—the power to connect and work easily is here. TOP FEATURES • Ideal for all-day use, long conference calls and listening to multimedia • Noise-cancelling microphone masks nearby talkers for maximum call privacy • Available in monaural (Blackwire 5210) or hi-fi stereo with passive noise reduction (Blackwire…

Don’t let your Headsets be a Challenge – With Plantronics Manager Pro

by Denise Aug 21, 2017 0 Comments

Each day, without even really thinking about it, every customer service representative (CSR) in your company relies on one essential tool to do their job effectively: a headset. A well-functioning headset enables them to hear and be heard clearly, and present the company they’re representing in a professional, agreeable way. Of course, most CSRs don’t think twice about their headset when it’s performing as expected. But as soon as a setting needs to be adjusted, they notice it, right away. So does the customer who’s calling in. And so does the IT Help Desk. IT is responsible for hundreds, perhaps even thousands, of headset users company-wide—with no easy way to know how…

DECT vs Bluetooth: How to choose the right wireless headset

by Denise Aug 16, 2017 0 Comments

As you hunt for wireless headsets, you’ll likely come across the so-called “DECT standard.” You may find yourself wondering just what DECT is and how it differs from Bluetooth. We hope this post puts the matter to rest. DECT stands for “Digital Enhanced Cordless Telecommunications” although it’s also known as “Digital European Cordless Telecommunications” – which makes sense, because it’s a standard that originated in Europe. DECT is widely used in wireless phone systems to connect the cordless phone to a base station. It is used for both consumer and corporate phones. In the latter case, it can be used with a PBX (private branch exchange) and a wireless LAN to let users move around…

Brands, Headsets, Plantronics, Products, UC, Wireless bluetooth, business, comfort, Cordless, Freedom, headset, headsets, Manager Pro, mobile, new, office, pc, phone, plantronics, PMP, productivity, promotion, sound, technology, UC, Unified Communications, voyager, Wireless

Introducing the Plantronics Voyager 8200 UC

by Denise Aug 14, 2017 0 Comments

Premium wireless noise-cancelling headset with boomless dual-paired microphone design. Noise challenges The impact of noise Survey of European companies with 250+ employees #1 Open Office Problem: Noise 99% of people surveyed reported their conversation impaired by office sounds. 53% of employees feel frustration at workplace due to ambient noise, which reduced satisfaction and productivity. 41% Percent of employees who feel they have the tools they need to filter out noise issues. Source: OXFORD ECONOMIC STUDY (2016); Al Horr, Yousef, et al. Occupant productivity and office indoor environment quality: A review of the literature (2016). Concentrate on work without the noise. Plantronics Voyager 8200 UC Astounding audio - Hi-fi stereo sound For crystal-clear conversations and…

Advice & Tips, Brands, Headsets, Mobile, Sennheiser, Skype for Business, UC, Wireless bluetooth, business, contact centre, headset, headsets, mobile, pc, promotion, sennheiser, Skype for Business, technology, UC, Unified Communications, Wireless

Skype for Business Opportunities in Sennheiser Headsets

by Denise Aug 02, 2017 0 Comments

Skype for Business is Microsoft’s unified communications (UC) platform that provides a multitude of benefits around more effective communications and meetings that significantly increases business performance and productivity. Why Sennheiser For more than 70 years Sennheiser has been a name synonymous with audio and acoustic excellence across all areas of sound reproduction. Endorsed by an impressive list of celebrities and professionals on the music, film and stage industries. Sennheiser is the benchmark for those demanding the highest levels of audio perfection. This same high level of expertise and unsurpassed sound quality is inherent in our range of professional headsets and speakerphones, available from IP Connect. Sennheiser's dedicated range of UC headsets are…