Overcoming the Barriers to Adopting Unified Communication
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Overcoming the Barriers to Adopting Unified Communication

As an IT professional, you’re fully aware of the businessbuilding benefits that unified communications (UC) can provide your organization. By seamlessly blending voice, video, instant messaging and other technologies, UC enables your company to unifying disparate teams and workers while reducing infrastructure costs. With UC’s vast transformative power - and the rapid return on investment it promises - it’s no wonder that many enterprises are embracing it. At the same time, you’ve undoubtedly heard a few tales of woe associated with global UC deployments: After a sizeable investment and years of planning and implementation, workers dig in their heels. Instead of embracing new technologies and ways of working, they shun both and…
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Optimising your Communication Investment
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Optimising your Communication Investment

Headsets help IT departments like yours to optimise their communication investment. The benefits for you: SIMPLICITY OF USE Because of their intuitive design and controls, end users of Plantronics headsets are less likely to bother you for additional support. EASE OF INTEGRATION Whether your Unified Communications rollout takes place all at once or in stages, Plantronics headsets work with every form of audio technology to ensure the transition is a smooth one. REASSURANCE AS STANDARD Simple to follow video set-up guides and FAQs are backed up by a multi-lingual industry leading support team. The benefits for your business: ENABLING COLLABORATION Headsets remove barriers to collaborative communication, which could lead to up to…
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Virtual Meetings and How to Manage them
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Virtual Meetings and How to Manage them

Today’s office can no longer be defined only by its physical space. Work environments can be virtually anywhere, and can be determined largely by the participating individuals. With access to high-speed internet, cloud-based collaboration services, mobile technology, and advanced audio equipment, people can connect to each other at any time. Choosing the Right Virtual Meeting Technology: Consider the number of participants and where they are located Sometimes, bigger is not better. Having more people in a meeting, virtual or not, can become confusing—and there’s a tendency for a select few to dominate the conversation. However, if a larger group is necessary and there will be remote participants, it’s best served by an…
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Looking After Your Headset Investment
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Looking After Your Headset Investment

Make your space ready. From the noise levels in your offices to the density of wireless devices to the hygiene of your equipment, we can help you create the best possible environment for communications with their professional services.Prepare your systems and space for success. Your business environment is where your communications happen, so it pays to get it right. IP Connect brings a wealth of  expertise in creating the best conditions for communications and they customize their services to your unique needs.1. Headset Best Practices TrainingGet the most from your people and your headsetsA good headset can improve communications and boost productivity, but only if it’s used correctly and taken care of well. Headset Best…
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EngagementWare – Extra care with every call.
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EngagementWare – Extra care with every call.

  Effortless Engagement Your brand represents a promise you make to your customers. What area of your business is delivering on that promise through the customer experience? For most organisations, it’s the people on the frontline—often the customer service representatives (CSRs). Delivering a great customer experience is something every brand is striving for. But what is the key to success? In a single word, engagement. How your CSRs engage with your customers will determine the customer experience and that, in turn, represents the brand experience. So what makes it easier for CSRs to engage with your customers? At Plantronics, we believe it comes down to three simple factors: Being physically comfortable at work. Being…
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5 Ways Headset Technologies can Improve Customer Experience
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5 Ways Headset Technologies can Improve Customer Experience

Letting your employees or call centre representatives use headsets in your business can help to improve your customer's experience. Here's just 5 ways headset technologies can improve customer experience: 1. Call re-routing CONTACT CENTRE TASK: CSRs need to leave their desks, too. But that shouldn’t mean customers are left waiting for someone to answer their calls. BETTER CUSTOMER ENGAGEMENT: Keep your customers happy by answering their calls promptly. Through the Quick Disconnect feature re-route the call and ensure they’re never put through to an empty desk. 2. Improved voice intelligibility CONTACT CENTRE TASK: Customers will struggle to hear your CSRs if their headsets cannot maximise voice intelligibility. BETTER CUSTOMER ENGAGEMENT: Selective frequency-response shaping captures speech properly…
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7 Technology Considerations for today’s Web-Enabled Meetings
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7 Technology Considerations for today’s Web-Enabled Meetings

A web conference is only as good as the technology that enables it to happen. Here are 7 necessary technologies to help ensure end users can take full advantage of web conferencing, from wherever they happen to be. 1. MOBILITY Mobile usage continues to grow, and with it, users demand to be able to use personal devices. And it’s not just BYOD (Bring Your Own Device) anymore—it’s also BYOA (Bring Your Own App). Users need to know they have the ability to communicate and collaborate remotely under almost any conditions, whatever the technology, the distance, or the environment may be. Considerations: The ability to support multiple personal devices may require too many IT…
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Choosing the Right Headset

Having the right headset can make your work easier and more convenient. You must be careful when you start looking at what headset you or your employees should have to ensure you pick the best for your/their needs. When selecting what headset you or your employees are going to use, it is important to ask yourself these 4 key questions: 1. How will you use your headset? Desk: When you are not required to answer calls away from your workstation. Office: When you need to be able to handle calls while away from your desk – although you probably spend most of your time at your workstation. Field: When you’re on the road, with no…
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Plantronics Manager Pro
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Plantronics Manager Pro

Easily gain insights, simplify headset adoption, troubleshoot and respond to individual needs with no interruptions to the customer experience, all from one place. Discover insights and ROI for effortless Headset Management Plantronics Manager Pro is a web-based service that provides IT staff with easy ways to monitor, manage, and maintain their audio device environment. Now, IT can gain insights, simplify headset adoption, and troubleshoot and respond to individual needs with no interruptions to the customer experience, all from one place. With Plantronics Manager Pro, IT can save time and resources, which, in turn, saves their organisation money. For the end user, it means consistency. For the business manager, peace of mind. For…
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Introducing the NEW Jabra Evolve 75
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Introducing the NEW Jabra Evolve 75

The Jabra Evolve 75 is a wireless headset with superior Active Noise Cancellation and an integrated busy-light to enhance your productivity. Dual connectivity to two Bluetooth® devices allows you to take calls and listen to music from the same headset, giving you extra freedom to move up to 100 ft/30 m away from your smartphone and/or PC. The best wireless headset for concentration in the open office Block out noise and interruptions in the open office and stay focused on your tasks. Our professional wireless headset delivers amazing sound and superior Active Noise Cancellation. Want more information or interested in having one of your own? Contact our team: T: 01 564 9383…
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