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Advice & Tips, Headsets, Jabra, Productivity, Smarter Working contactcentre

The Biz Breakdown

by Denise Aug 14, 2019 0 Comments

The Biz Breakdown The Jabra Biz range is the perfect Headset for Contact Centre workers. Here we will go through the different models of the Jabra Biz Headsets Biz 1900 the Jabra Biz 1900 series is the best headset for cost- driven contact centres looking for a high-quality corded solution. the bIZ 1900 has the features you’d expect in more expensive headsets, such as a noise-cancelling microphone and sturdy materials, all in a stylish, lightweight design. Although Jabra’s bIZ 1900 was designed with cost in mind, it doesn’t compromise on sound quality. Its flexible boom tip ensures perfect microphone placement while its noise-cancelling microphone eliminates ambient noise. Never compromise on voice quality…

Advice & Tips, Conferencing, Meetings, Mobile, Poly, Polycom, Productivity, Smarter Working, Speakerphones

In The Spotlight – Polycom Trio

by Denise Aug 14, 2019 0 Comments

Polycom Trio Smart Conferencing for all Your Meeting Rooms Polycom Trio is the smartphone for your modern conference room needs. Marrying our legendary HD voice quality with powerful video and content performance, Polycom Trio is scalable for all your meeting spaces. Legendary Audio Enhanced HD Voice and 360 ° microphone coverage Easily pair your mobile device or laptop to Polycom Trio Conference Phone using USB or Bluetooth Polycom's exclusive NoiseBlock technology Add another dimension to your audio conferencing by adding videoconferencing and content sharing using Polycom Trio Visual+ or RealPresence Group Series Powerful Video Conferencing and Content Performance Powerful video conferencing cameras: select from a variety of feature-rich EagleEye cameras Versatile content…

Advice & Tips, Headsets, People, Plantronics, Poly, Productivity, Products, Smarter Working, Speakerphones, Technology #plantronics #workforce #callcentre

Get To Know Your Workforce With Plantronics

by Denise Aug 13, 2019 0 Comments

Get to know your workforce with Plantronics There are 7 typical types of workers you would find in the Office Environment. Office workers know their Office Devices are very valuable pieces of equipment needed to get through their workday – luckily with Plantronics you have a variety of products to suit any type of worker. Here we review the best Plantronics Products to suit each of these types of Office Workers. Connected Executive Challenges: Ability to connect to multiple devices Preventing sounds in your environment from being heard on calls Being able to focus and concentrate Recommended Products: Voyager Focus UC Savi 8200 Series Voyager 8200 Series Road Warrior Challenges: Staying connected…

Advice & Tips, Headsets, Jabra, People, Productivity, Products, Smarter Working, Technology, UC, Wired, Wireless #callcentre, #Jabra #headsets

Top 5 Jabra Headsets for Contact Centre

by Denise Aug 09, 2019 0 Comments

Call centre workers know their headset is the most valuable piece of equipment they use. When choosing headsets for your call centre team, a few features are essential to boost productivity and improve the quality of service they deliver. Comfort is one of the biggest priorities, along with great audio quality to ensure crystal clear conversations. For noisier Office environments, noise cancelling features will help your team focus on the caller without distractions, while wireless technology will allow them to move around freely. Here we review five of the best Jabra headsets for call centre workers, each offering outstanding durability, versatility and a lot of other features to enhance your team’s performance. …

Advice & Tips, People, Plantronics, Products, Smarter Working, Technology, UC plantronics

Plantronics Accessories for Contact Centre

by Denise Aug 08, 2019 0 Comments

Plantronics Accessories for Contact Centre Here we will go over the best accessories for Plantronics headsets. The right accessories will leave you wondering how you ever functioned without them. Plantronics has been the most trusted brand in office headsets and are used everywhere — call-centers, emergency response units — their products are made with quality and reliability. MDA 100 QD Series Simple to use, easy to manage. The MDA100 QD Series makes your transition to softphones and unified communications seamless. These intuitive switches helps manage audio from different sources, without changing headsets. Friendly Design Easy-to-access buttons also give visual mute status QD compatibility Your Plantronics headset investment is protected Platform for the…

Advice & Tips, Headsets, Jabra, People, Productivity, Smarter Working, Technology, Wired

In the Spotlight – Jabra Engage 50

by Denise Aug 07, 2019 0 Comments

In The Spotlight – Jabra Engage 50 A true digital headset Engineered to be the world’s best professional digital corded headset Superior sounding calls Enhance agent focus Improve customer experience The headset for the digital contact centre Is your contact centre moving, or considering moving, to softphones? Are you are investing in contact centre applications – whether on-premise or cloud-based? The Jabra Engage 50 is the ideal digital headset to power your customer satisfaction. The Jabra Engage 50 features a powerful processing chip in the earcup that delivers advanced functionality including call analytic data. Designed for softphone environments Built for today – ready for tomorrow. Features category-first USB-C for…

Advice & Tips, Headsets, Meetings, Mobile, People, Plantronics, Poly, Productivity, Skype for Business, Smarter Working, Technology, Wired, Wireless

Top 5 Plantronics Headsets for Call Centre Workers

by Denise Aug 07, 2019 0 Comments

Call centre workers know their headset is the most valuable piece of equipment they use. When choosing headsets for your call centre team, a few features are essential to boost productivity and improve the quality of service they deliver. Comfort is one of the biggest priorities, along with great audio quality to ensure crystal clear conversations. For noisier Office environments, noise cancelling features will help your team focus on the caller without distractions, while wireless technology will allow them to move around freely. Here we review five of the best Plantronics headsets for call centre workers, each offering outstanding durability, versatility and a lot of other features to enhance your team’s performance. …

Advice & Tips, Headsets, Jabra, People, Productivity, Smarter Working, Wireless #customersatisfaction, #engage, jabra, Wireless

Power Customer Satisfaction with Jabra Engage

by Denise Aug 07, 2019 0 Comments

Power Customer Satisfaction with Jabra Engage Jabra Engage professional wireless headsets are engineered specifically for people who talk to customers throughout the day and enable them to deliver higher levels of customer satisfaction by offering superior call quality, office mobility and features to drive productivity. https://youtu.be/JsdSCfQIQ_I Today's contact centre market challenges 89% of consumers have stopped doing business with a company after they experienced poor customer service 69% of call-centric workers say noise negatively affects their ability to deliver customer satisfaction 35% say interruptions have a negative effect on delivering customer satisfaction Engage 65 Stereo & Mono Up to 13 hours battery Up to 150m/490ft wireless range Connect to up to 2…

Conferencing, People, Plantronics, Smarter Working, Speakerphones, Technology, Wired engagement, people, plantronics, productivity, sound

New Speakerphones From Plantronics

by Denise Jan 29, 2019 0 Comments

New Speakerphones From Plantronics Plantronics have just released two new Speakerphones to the market, find out all you need to know below: Calisto 3200 Description Remote and flexible working is the new reality. Now you can make any room in your remote location a conference room with the crystal-clear audio quality and plug-and-play simplicity of the Plantronics Calisto 3200 speakerphone. A 360˚ microphone provides rich voice quality from up to 10 feet/3 meters away. Intuitive controls and dynamic mute alert make it easy to stay in control of calls. And reliable USB connectivity, integrated cord storage and a convenient travel case mean you can plug in and quickly start meetings. Conference with…

Headsets, Jabra, Productivity, Technology, Wired business, call centre, comfort, contact centre, engagement, headset, jabra, office, pc, Skype for Business, technology

The NEW Intelligent Headset for Enhanced Customer Satisfaction

by Denise Nov 22, 2018 0 Comments

The New Intelligent Headset For Enhanced Customer Satisfaction Engineered for softphone environments, the Jabra Engage 50 has features to combat noise and interruptions in the contact centre. Did you Know? 60% of call centres have moved or are considering moving to a cloud contact centre. Meet Jabra Engage 50 Digital Corded Headsets The Engage 50 is ideal for on-premise and cloud-based softphone systems, with plug-and-play functionality. With live on-screen microphone guidance for agents, and rich call analytics for the business, the Engage 50 helps deliver better-sounding calls. Features - Jabra Engage 50 Crystal-clear calls – digital sound for the clearest customer calls, with unique 3-microphone system, stereo sound and super wideband Stay focused…