Advice & Tips Archives

Advice & Tips, Mobile, Plantronics, Poly, Polycom, Productivity, Smarter Working

Poly Elara 60

by Denise Aug 15, 2019 0 Comments

Poly Elara 60 Poly Elara 60 Series is the on-desk solution for enhanced smartphone collaboration designed for the mobile-first professional. https://youtu.be/2vNJoyxnZBk Turn your smartphone into a desktop collaboration tool The call doesn’t end when you get to the office — it gets better. Now you can seamlessly transition the call to the Poly Elara 60 Series mobile phone station and make collaboration happen your way, using headset, speakerphone and handset options. Stay connected and charged Personalize your communications choices with a range of enterprise-grade headset, speakerphone and handset options to manage your mobile calls. And while you’re on the call, your Android or iOS smartphone automatically charges with wired or optional multi-coil…

Advice & Tips, Headsets, Jabra, Productivity, Smarter Working contactcentre

The Biz Breakdown

by Denise Aug 14, 2019 0 Comments

The Biz Breakdown The Jabra Biz range is the perfect Headset for Contact Centre workers. Here we will go through the different models of the Jabra Biz Headsets Biz 1900 the Jabra Biz 1900 series is the best headset for cost- driven contact centres looking for a high-quality corded solution. the bIZ 1900 has the features you’d expect in more expensive headsets, such as a noise-cancelling microphone and sturdy materials, all in a stylish, lightweight design. Although Jabra’s bIZ 1900 was designed with cost in mind, it doesn’t compromise on sound quality. Its flexible boom tip ensures perfect microphone placement while its noise-cancelling microphone eliminates ambient noise. Never compromise on voice quality…

Advice & Tips, Conferencing, Meetings, Mobile, Poly, Polycom, Productivity, Smarter Working, Speakerphones

In The Spotlight – Polycom Trio

by Denise Aug 14, 2019 0 Comments

Polycom Trio Smart Conferencing for all Your Meeting Rooms Polycom Trio is the smartphone for your modern conference room needs. Marrying our legendary HD voice quality with powerful video and content performance, Polycom Trio is scalable for all your meeting spaces. Legendary Audio Enhanced HD Voice and 360 ° microphone coverage Easily pair your mobile device or laptop to Polycom Trio Conference Phone using USB or Bluetooth Polycom's exclusive NoiseBlock technology Add another dimension to your audio conferencing by adding videoconferencing and content sharing using Polycom Trio Visual+ or RealPresence Group Series Powerful Video Conferencing and Content Performance Powerful video conferencing cameras: select from a variety of feature-rich EagleEye cameras Versatile content…

Advice & Tips, Headsets, People, Plantronics, Poly, Productivity, Products, Smarter Working, Speakerphones, Technology #plantronics #workforce #callcentre

Get To Know Your Workforce With Plantronics

by Denise Aug 13, 2019 0 Comments

Get to know your workforce with Plantronics There are 7 typical types of workers you would find in the Office Environment. Office workers know their Office Devices are very valuable pieces of equipment needed to get through their workday – luckily with Plantronics you have a variety of products to suit any type of worker. Here we review the best Plantronics Products to suit each of these types of Office Workers. Connected Executive Challenges: Ability to connect to multiple devices Preventing sounds in your environment from being heard on calls Being able to focus and concentrate Recommended Products: Voyager Focus UC Savi 8200 Series Voyager 8200 Series Road Warrior Challenges: Staying connected…

Advice & Tips, Headsets, Jabra, People, Productivity, Products, Smarter Working, Technology, UC, Wired, Wireless #callcentre, #Jabra #headsets

Top 5 Jabra Headsets for Contact Centre

by Denise Aug 09, 2019 0 Comments

Call centre workers know their headset is the most valuable piece of equipment they use. When choosing headsets for your call centre team, a few features are essential to boost productivity and improve the quality of service they deliver. Comfort is one of the biggest priorities, along with great audio quality to ensure crystal clear conversations. For noisier Office environments, noise cancelling features will help your team focus on the caller without distractions, while wireless technology will allow them to move around freely. Here we review five of the best Jabra headsets for call centre workers, each offering outstanding durability, versatility and a lot of other features to enhance your team’s performance. …

Advice & Tips, People, Plantronics, Products, Smarter Working, Technology, UC plantronics

Plantronics Accessories for Contact Centre

by Denise Aug 08, 2019 0 Comments

Plantronics Accessories for Contact Centre Here we will go over the best accessories for Plantronics headsets. The right accessories will leave you wondering how you ever functioned without them. Plantronics has been the most trusted brand in office headsets and are used everywhere — call-centers, emergency response units — their products are made with quality and reliability. MDA 100 QD Series Simple to use, easy to manage. The MDA100 QD Series makes your transition to softphones and unified communications seamless. These intuitive switches helps manage audio from different sources, without changing headsets. Friendly Design Easy-to-access buttons also give visual mute status QD compatibility Your Plantronics headset investment is protected Platform for the…

Advice & Tips, Headsets, Jabra, People, Productivity, Smarter Working, Technology, Wired

In the Spotlight – Jabra Engage 50

by Denise Aug 07, 2019 0 Comments

In The Spotlight – Jabra Engage 50 A true digital headset Engineered to be the world’s best professional digital corded headset Superior sounding calls Enhance agent focus Improve customer experience The headset for the digital contact centre Is your contact centre moving, or considering moving, to softphones? Are you are investing in contact centre applications – whether on-premise or cloud-based? The Jabra Engage 50 is the ideal digital headset to power your customer satisfaction. The Jabra Engage 50 features a powerful processing chip in the earcup that delivers advanced functionality including call analytic data. Designed for softphone environments Built for today – ready for tomorrow. Features category-first USB-C for…

Advice & Tips, Headsets, Meetings, Mobile, People, Plantronics, Poly, Productivity, Skype for Business, Smarter Working, Technology, Wired, Wireless

Top 5 Plantronics Headsets for Call Centre Workers

by Denise Aug 07, 2019 0 Comments

Call centre workers know their headset is the most valuable piece of equipment they use. When choosing headsets for your call centre team, a few features are essential to boost productivity and improve the quality of service they deliver. Comfort is one of the biggest priorities, along with great audio quality to ensure crystal clear conversations. For noisier Office environments, noise cancelling features will help your team focus on the caller without distractions, while wireless technology will allow them to move around freely. Here we review five of the best Plantronics headsets for call centre workers, each offering outstanding durability, versatility and a lot of other features to enhance your team’s performance. …

Advice & Tips, Headsets, Jabra, People, Productivity, Smarter Working, Wireless #customersatisfaction, #engage, jabra, Wireless

Power Customer Satisfaction with Jabra Engage

by Denise Aug 07, 2019 0 Comments

Power Customer Satisfaction with Jabra Engage Jabra Engage professional wireless headsets are engineered specifically for people who talk to customers throughout the day and enable them to deliver higher levels of customer satisfaction by offering superior call quality, office mobility and features to drive productivity. https://youtu.be/JsdSCfQIQ_I Today's contact centre market challenges 89% of consumers have stopped doing business with a company after they experienced poor customer service 69% of call-centric workers say noise negatively affects their ability to deliver customer satisfaction 35% say interruptions have a negative effect on delivering customer satisfaction Engage 65 Stereo & Mono Up to 13 hours battery Up to 150m/490ft wireless range Connect to up to 2…

Advice & Tips, Conferencing, Meetings, People, Plantronics, Poly, Polycom, Productivity, Smarter Working, Technology, Wireless poly, polycom

Perils of the Open Office

by Denise Aug 06, 2019 0 Comments

Perils of the Open Office The open-plan office started with such promise. When we saw the cool, minimalist design and freedom of the open office, we dreamed of spontaneous collaboration, deeper connections with co-workers, and enhanced performance. The reality? Too often the open office is a sea of distractions. Loud talkers. Barking dogs. Mike from Marketing who won’t shut up. If you’re working in an open-plan office, these perils are just the beginning. Despite the fact that leadership at some companies think employees only care about bean bag chairs and free food, surveyed workers* say that the ability to focus without interruptions ranks #1 on their workplace wish lists. Productivity trumps tacos.…