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Advice & Tips bacteria, call centre, contact centre, headset hygiene, headsets, hygiene, ip connect, ip connect professional services, plantronics, toilet seat

Did you know that Headsets contain 500 times more bacteria than a toilet seat?

by Denise Sep 19, 2018 0 Comments

Did you know that headsets contain 500 times more bacteria than a toilet seat? Headset containing bacteria and germs prior to cleaning. That is over 25,000 germs per square inch! Due to the close proximity of the headset to the users/ ear, mouth and nose and hair - the spreading of infections and lice due to bacteria are all health risks that need to be considered. The IP Connect cleaning service ensures headsets are free of bacterial build up, which in can include E.coli, Streptococcus, Salmonella & Staphyloccus aureus, all potentially dangerous and contagious. We also perform audio testing on certain models, ensuring your work force is happy and healthy. To find…

Advice & Tips, Productivity, UC headset hygiene, ip connect professional services, jabra, plantronics, professional services, tracking headsets

Tracking headsets can be a huge task for call centres

by Denise Sep 18, 2018 0 Comments

Tracking Headsets can be a huge task for Call Centres For those with upwards of 200 employees, tracking warranty, product numbers and service renewal dates can be nearly impossible. IP Connect offer professional services to combat this. We track every important detail about your headsets, letting you know which ones need serviced, renewed and create a comprehensive database of your headset estate, giving you peace of mind. To find out more, please click here or call: 01 5649383

Advice & Tips, Brands, Headsets, Jabra, Productivity, Products, Smarter Working call centre, call centre representative, contact centre, headset, headsets, jabra, noise-cancelling, office, productivity, sound, technology

Noise-Cancelling Headsets – Solutions for a loud Call Center

by Denise Aug 21, 2017 0 Comments

Call centers can get loud. To deal with the background noise, call center employees may opt for noise-cancelling headsets that help them hear and be heard. Jabra Biz 2300 Duo What separates a busy call center from a regular office is the amount of calls people handle on a daily basis. Call center staff spend their days talking on the phone, surrounded by a lot of noise from their colleagues. The job of a call center employee quite literally depends on being able to have clear, noise-free conversations with customers and clients. So it’s not too surprising that noise-cancelling headsets are some of the most sought-after tools for a call center. It’s as important…

Don’t let your Headsets be a Challenge – With Plantronics Manager Pro

by Denise Aug 21, 2017 0 Comments

Each day, without even really thinking about it, every customer service representative (CSR) in your company relies on one essential tool to do their job effectively: a headset. A well-functioning headset enables them to hear and be heard clearly, and present the company they’re representing in a professional, agreeable way. Of course, most CSRs don’t think twice about their headset when it’s performing as expected. But as soon as a setting needs to be adjusted, they notice it, right away. So does the customer who’s calling in. And so does the IT Help Desk. IT is responsible for hundreds, perhaps even thousands, of headset users company-wide—with no easy way to know how…

Advice & Tips, Brands, Plantronics, Productivity, Products business, contact centre, headset, headsets, plantronics, plantronics manager pro, PMP, service, support, technology

Plantronics Manager Pro Casebook

by Denise Aug 17, 2017 0 Comments

Three use cases for the new cloud-based headset management software When it comes to headsets, IT has had a significant challenge. With the responsibility for hundreds, or even thousands, of headsets company-wide, there’s been no easy way for IT departments to know how many or what types of headsets are being used. No easy way to update headsets with the latest firmware. And no easy way to make adjustments, except by being physically present to handle specific issues. It can mean a lot of running around, a lot of lost time and productivity, and more expense for the company. And it can mean a diminished experience for customers calling in to…

DECT vs Bluetooth: How to choose the right wireless headset

by Denise Aug 16, 2017 0 Comments

As you hunt for wireless headsets, you’ll likely come across the so-called “DECT standard.” You may find yourself wondering just what DECT is and how it differs from Bluetooth. We hope this post puts the matter to rest. DECT stands for “Digital Enhanced Cordless Telecommunications” although it’s also known as “Digital European Cordless Telecommunications” – which makes sense, because it’s a standard that originated in Europe. DECT is widely used in wireless phone systems to connect the cordless phone to a base station. It is used for both consumer and corporate phones. In the latter case, it can be used with a PBX (private branch exchange) and a wireless LAN to let users move around…

Advice & Tips, Brands, Headsets, Plantronics, Products business, comfort, desk, engagement, field, Freedom, headset, headsets, meetings, mobile, office, pc, people, phone, plantronics, productivity, sound, technology, UC, Unified Communications, Wireless

Your Business is Better with Headsets

by Denise Aug 14, 2017 0 Comments

Today your business is everywhere and at any time – in an airport, a coffee shop or on the road – thanks to mobile devices. Using a smartphone, tablet or laptop, you and others on your small/medium-sized business team can make or take calls and even launch a video or web conference when there is a need for face-to-face communication or to share a screen with someone. In these situations and more, you have little control over your environment, so you need a headset to ensure audio clarity for you and your listeners, for conferencing, or for when you are driving. Even at the office, which, for many of your employees, might be a remote home location as part of…

Advice & Tips, Brands, Mobile, Plantronics business, call centre, call centre representative, colleagues, comfort, contact centre, engagement, headset, headsets, mobile, mobile collaboration, office, people, plantronics, productivity, technology, voyager, Wireless

Mobile Collaboration: How to Survive and Thrive in the Mobile Ecosystem

by Denise Aug 10, 2017 0 Comments

Collaboration means working effectively with others to get the job done. Mobile collaboration also means working together—just not face-to-face. It means integrating technology to change how and where you can work. Connecting with the right coworkers at the right moment. And communicating with anyone, from anywhere, at any time. When you have the right tools and the right processes, mobile collaboration can drive innovation like no other enterprise initiative. This is your guide to make it happen. OF THE ENTERPRISE WORKFORCE SURVEYED IDENTIFY MOBILITY AS A SIGNIFICANT PART OF THEIR WORK STYLE WORK IN A CULTURE THAT EMBRACES FLEXIBLE WORKING AND MOBILITY WORK IN A BRING YOUR OWN DEVICE (BYOD) CULTURE Despite…

Advice & Tips, Brands, Sennheiser bluetooth, business, headset, headsets, security, sennheiser, technology, UC, Unified Communications, Wireless

Bluetooth Security

by Denise Aug 08, 2017 0 Comments

Bluetooth® is a wireless technology used for exchanging voice and data over short distances between Bluetooth enabled devices. Ericsson introduced Bluetooth to the market in 1994 to overcome the challenges of connecting devices with different types of technology and communication protocols. Since its introduction, the Bluetooth® Special Interest Group has collected more than 20,000 member companies and the Bluetooth standard has become a widespread and popular method of connecting devices. More than 2 billion units are able to use Bluetooth technology, which has consequentially raised concerns about security issues. Before getting into details about Bluetooth security, it should be mentioned that overall, the risk of unauthorized access to communication via Bluetooth is…

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Improve your Business with Smarter Working

by Denise Aug 03, 2017 0 Comments

Smarter Working helps organizations recognize the role people, places and technology play in today's work environment - and prepare them for what's next. Fostering engagement, productivity, and happiness at work. Optimizing People, Places and Technology Smarter Working is an approach that puts people first by recognizing, accommodating, and nurturing their various work styles—whenever and wherever they work. It’s about designing or choosing workspaces for those flexible work styles, to inspire and enhance performance. It’s about harnessing technology to work seamlessly with people’s needs. And it means establishing a culture that fosters trust, loyalty, autonomy, collaboration, and, ultimately, productivity. When organizations adopt the Smarter Working approach, they unlock profitability and potential. They can…