Hygiene Care & Asset Management

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IP Connect Launches Comprehensive Care Programme for Plantronics Contact Centres

IP Connect will clean and service headsets, prolonging lifespan and protecting customers’ investments

IP Connect, the leading supplier of headsets and telephony solutions to businesses in Ireland, has launched a new comprehensive Care & Asset Management Service for its Plantronics contact centre customers.  The programme, which is the first of its kind in Ireland, will enable contact centres to reduce headset replacement costs by taking better care of existing assets.

The service will be available to contact centres using Plantronics headsets with over 150 agents and will see IP Connect clean, service, check warranties and provide full status reports on each company’s headset estate, either on or off-site.

IP Connect is launching the programme in response to demand from its customers for additional support in maintaining their current inventory and ensuring their staff have access to fully-operational, hygienic headsets.

Commenting on the launch of the new programme Debbie Cleary, Managing Director at IP Connect said:

Headsets are an essential tool for contact centre agents, and managers want to provide their teams with functioning, hygienic products.  From an asset management point of view, giving our customers full visibility of their headset estate, is hugely important."  

“Our new service will give our customers full visibility of their headset estate and make sure that even the most intensively used Plantronics headsets are kept in top condition, protecting the investments of our customers and the health of their employees.”

Paul Dunne, Regional Director – Sales and Marketing at Plantronics UK & Ireland commented:  

“When technology fails in a work environment it can have a massive impact on productivity, not to mention frustrating those trying to use it, so IP Connect’s Plantronics customers should jump at the chance to have their headset estate reviewed." 

“This programme not only protects the investments made by our contact centre customers, but also stands to have a positive impact on productivity by arming employees with clean, functioning tools that makes it easier for them to do their jobs well.”

Tracking Headsets can be a huge task for call centres

About IP Connect

IP Connect, was established in 2006 and is the largest Independent supplier of Headsets, UC Devices, Conferencing & Telephony Hardware in Ireland. With over 20 Years experience, we offer Independent advice to our customers to ensure they get the best solution to suit their needs. Our brand represents both traditional Telephony and IT Products & Customers whilst connecting to a much wider Unified Communications space.  Whether you communicate on a mobile, a deskphone, a softphone or all of the above, IP Connect has the best solution to ensure your experience is seamless, because connections are everything.

 

About Plantronics
Plantronics is an audio pioneer and a global leader in the communications industry. We create intelligent and adaptive solutions that support our customers’ most important needs: experiencing and facilitating simple and clear communications while enjoying distraction-free environments. Our solutions are used worldwide by consumers and businesses alike, and are an optimal choice for open office environments. From Unified Communications and customer service ecosystems, to data analytics and Bluetooth headsets, Plantronics delivers high-quality communications solutions that our customers count on today, while relentlessly innovating on behalf of their future. For more information visit plantronics.com. The Bluetooth trademark is owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.

CONTACT:

IP Connect
Debbie Cleary, +353 (0) 1 5649383
debbie@ipconnect.ie

Plantronics UK
Katie McCracken (Golin), +44 (0) 207 067 9736
plantronics@golin.com

Press Release featured in:

Techcentral.ie 

 Call Centre Helper

UC Today

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