EngagementWare – Extra care with every call.

EngagementWare – Extra care with every call.

Headsets, Plantronics
  Effortless Engagement Your brand represents a promise you make to your customers. What area of your business is delivering on that promise through the customer experience? For most organisations, it’s the people on the frontline—often the customer service representatives (CSRs). Delivering a great customer experience is something every brand is striving for. But what is the key to success? In a single word, engagement. How your CSRs engage with your customers will determine the customer experience and that, in turn, represents the brand experience. So what makes it easier for CSRs to engage with your customers? At Plantronics, we believe it comes down to three simple factors: Being physically comfortable at work. Being able to rely on the tools to do their job. Being sure those tools have the intuitive functionality…
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5 Ways Headset Technologies can Improve Customer Experience

5 Ways Headset Technologies can Improve Customer Experience

Headsets, Plantronics
Letting your employees or call centre representatives use headsets in your business can help to improve your customer's experience. Here's just 5 ways headset technologies can improve customer experience: 1. Call re-routing CONTACT CENTRE TASK: CSRs need to leave their desks, too. But that shouldn’t mean customers are left waiting for someone to answer their calls. BETTER CUSTOMER ENGAGEMENT: Keep your customers happy by answering their calls promptly. Through the Quick Disconnect feature re-route the call and ensure they’re never put through to an empty desk. 2. Improved voice intelligibility CONTACT CENTRE TASK: Customers will struggle to hear your CSRs if their headsets cannot maximise voice intelligibility. BETTER CUSTOMER ENGAGEMENT: Selective frequency-response shaping captures speech properly so it allows CSRs to better hear customers clearly the first time. 3. Screen lock CONTACT CENTRE TASK: Companies…
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7 Technology Considerations for today’s Web-Enabled Meetings

7 Technology Considerations for today’s Web-Enabled Meetings

Advice & Tips, Headsets, Meetings, Plantronics
A web conference is only as good as the technology that enables it to happen. Here are 7 necessary technologies to help ensure end users can take full advantage of web conferencing, from wherever they happen to be. 1. MOBILITY Mobile usage continues to grow, and with it, users demand to be able to use personal devices. And it’s not just BYOD (Bring Your Own Device) anymore—it’s also BYOA (Bring Your Own App). Users need to know they have the ability to communicate and collaborate remotely under almost any conditions, whatever the technology, the distance, or the environment may be. Considerations: The ability to support multiple personal devices may require too many IT resources to be feasible. A mobile strategy helps address which mobile devices will be supported, which apps are…
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Choosing the Right Headset

Advice & Tips, Headsets, Sennheiser
Having the right headset can make your work easier and more convenient. You must be careful when you start looking at what headset you or your employees should have to ensure you pick the best for your/their needs. When selecting what headset you or your employees are going to use, it is important to ask yourself these 4 key questions: 1. How will you use your headset? Desk: When you are not required to answer calls away from your workstation. Office: When you need to be able to handle calls while away from your desk – although you probably spend most of your time at your workstation. Field: When you’re on the road, with no dedicated office desk and find yourself hot-desking on your travels. 2. What device do you use? You need…
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Plantronics Manager Pro

Plantronics Manager Pro

Brands, Headsets, Plantronics, UC
Easily gain insights, simplify headset adoption, troubleshoot and respond to individual needs with no interruptions to the customer experience, all from one place. Discover insights and ROI for effortless Headset Management Plantronics Manager Pro is a web-based service that provides IT staff with easy ways to monitor, manage, and maintain their audio device environment. Now, IT can gain insights, simplify headset adoption, and troubleshoot and respond to individual needs with no interruptions to the customer experience, all from one place. With Plantronics Manager Pro, IT can save time and resources, which, in turn, saves their organisation money. For the end user, it means consistency. For the business manager, peace of mind. For IT, effortless management. Empowering Productivity For users, the ideal headset is something they barely notice. Until it needs…
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Introducing the NEW Jabra Evolve 75

Introducing the NEW Jabra Evolve 75

Brands, Headsets, Jabra, Mobile, UC, Wireless
The Jabra Evolve 75 is a wireless headset with superior Active Noise Cancellation and an integrated busy-light to enhance your productivity. Dual connectivity to two Bluetooth® devices allows you to take calls and listen to music from the same headset, giving you extra freedom to move up to 100 ft/30 m away from your smartphone and/or PC. The best wireless headset for concentration in the open office Block out noise and interruptions in the open office and stay focused on your tasks. Our professional wireless headset delivers amazing sound and superior Active Noise Cancellation. Want more information or interested in having one of your own? Contact our team: T: 01 564 9383 E: info@ipconnect.ie
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Sennheiser Headset Promotions for 2017

Sennheiser Headset Promotions for 2017

Brands, Headsets, Offers, Sennheiser
Are you looking for a new headset? We have the best solutions here at IP Connect.Below is a list of the current promotions for headsets and accesories from Sennheiser.Contact our team today for more information on promotions and offers. Offer 1: Wired Headset Promotion Free *Standard bottom cable when you purchase any Sennheiser wired desk phone headset. Sennheiser SC230 Mono NC Headset Sennheiser CSTD08 Cable *standard cables include cstd 01/08/24 Offer 2: Wired Headset Promotion Free handset lifter (HSL10) or an EHS-cable when you buy any DW or D10 system Sennheiser DWPro1 Wireless Headset Sennheiser HSL10 handset Lifter Offer 3: Headset Charger Promotion Free charger when you buy a spare headsets for the DW or D10 Wireless series Sennheiser DW Spare Headset Sennheiser CH10 Charger Terms & Conditions: Promotion valid until 31st…
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Free your Hands and your Mind will Follow

Free your Hands and your Mind will Follow

Brands, Headsets, Jabra, Plantronics, Wireless
  Why use a Wireless Headset? Whilst corded headsets work in many environments, the freedom to move while continuing conversations is fast becoming a necessity. With a wireless headset, employees can move throughout the building and remain connected to vital communication systems, improving productivity and collaboration. More freedom: Wireless headsets allow office-based workers to carry on working away from their desks. Whether they need to move around the office to find a file, collaborate with a colleague or simply stretch their legs, there is no need to ever miss a call again. User benefits: Clearer calls: When staff can hear and be heard, conversations are more effective and efficient. Instead of adding to the time and stress involved in having to repeat what is being said, noise-cancelling wireless headsets improve call…
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Mobile Collaboration from Plantronics

Mobile Collaboration from Plantronics

Brands, Headsets, Mobile, Plantronics
Mobile Collaboration Today, we take for granted the ability to work with practically anyone, anytime, anywhere. But that doesn’t mean it’s always easy. Or that we do it well. Bad connectivity, not having the right apps, disruptive noises, being poorly prepared for a call: our mobile world—as connected as it is—can often be a very disconnected place. What’s needed? Practical, real-world guidance for mobile workers—a “mobile ecosystem” map that charts out the who, what, where, why, and when of how teams can collaborate remotely. The goal? Making you, and everyone you connect with, more productive and more collaborative. To View the eBook, please click here: MobileCollaboration eBookTo discuss Mobile Collaboration, please contact IP Connect @ T: 01 564 9383 or E: info@ipconnect.ie Source: Plantronics
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