The NEW Intelligent Headset for Enhanced  Customer Satisfaction

The NEW Intelligent Headset for Enhanced Customer Satisfaction

Headsets, Jabra, Productivity, Technology, Wired
The New Intelligent Headset For Enhanced Customer Satisfaction Engineered for softphone environments, the Jabra Engage 50 has features to combat noise and interruptions in the contact centre. Did you Know? 60% of call centres have moved or are considering moving to a cloud contact centre. Meet Jabra Engage 50 Digital Corded Headsets The Engage 50 is ideal for on-premise and cloud-based softphone systems, with plug-and-play functionality. With live on-screen microphone guidance for agents, and rich call analytics for the business, the Engage 50 helps deliver better-sounding calls. Features - Jabra Engage 50 Crystal-clear calls – digital sound for the clearest customer calls, with unique 3-microphone system, stereo sound and super wideband Stay focused – reduce interruptions and enhance agents’ focus with multi-colour status lights Improve customer experience – rich call analytics…
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The Power of Wireless Conversation With Jabra

The Power of Wireless Conversation With Jabra

Headsets, Jabra, People, Productivity, Skype for Business, Smarter Working, Technology, Uncategorized, Wireless
The Power Of Wireless Conversation Customers get the freedom to perform and boost productivity. Free from wires, free from desks, free to resolve calls faster through easy access to expertise during calls. https://youtu.be/UF99tLT5sXY Looking for a Headset that will allow you to work away from the desk and still maintain a wireless connection that won’t let you, or your customers, down? The Engage 65 and 75 Convertible will do just that.... Engineered to give more power to your conversations. Industry-leading wireless performance and density. Advanced noise cancelling microphone for crystal clear calls. All day talk time and integrated busylight. Lightweight headset weighing just 18g. ENHANCE CUSTOMER EXPERIENCE Advanced noise-cancelling microphone and enhanced speakers deliver crystal-clear calls even in noisy offices. Constant sound levels throughout the day Speaker software separates noise…
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Unlock the Power of Conversation With Jabra

Unlock the Power of Conversation With Jabra

Headsets, Jabra, People, Productivity, Products, Smarter Working, Technology, Uncategorized
Unlock The Power Of Conversation With Jabra Headsets are becoming more popular as businesses realise the true “power of conversation” https://youtu.be/AReQd-NXjVI People who speak and listen with customers over the phone for a living, all have one thing in common. They need to harness the power of conversation to fulfill their job and deliver outstanding results. We believe that technology should adapt to people, not the other way round. Empowering people with the right headset technology for their needs can significantly boost their productivity, improve customer relations and drive efficiency. Studies show call length is rapidly increasing. This is a big challenge for call center workers that experience a high volume of calls and are tasked with handling as many calls as possible. Missed calls, bad call quality, and discomfort…
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What are the top 3 benefits of Hygiene, Care & Asset Management Service for your Headset estate?

What are the top 3 benefits of Hygiene, Care & Asset Management Service for your Headset estate?

Brands, Jabra, Plantronics, Productivity
What are the top 3 benefits of Hygiene, Care & Asset Management Service for your Headset estate? Improved agent wellbeing- Prevent the spread of ear infections and potentially harmful bacteria in your work force. Improve warranty management and waste control- Our unique tracking service keeps track of your entire headset estate, making sure that any useful assets are not thrown out with your next renewal. Save on financial expenditure- Tracking and cleaning your headset estate ensures that your assets last much longer saving you money and man-hours. To find out more about how you can take advantage of our services, Click Here #Headsets #HeadsetTracking #CallCentre #CallCentreSolutions #WorkplaceHygiene #HeadSetTesting #HeadPhoneTesting #Plantronics #Jabra
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Tracking headsets can be a huge task for call centres

Tracking headsets can be a huge task for call centres

Advice & Tips, Productivity, UC
Tracking Headsets can be a huge task for Call Centres For those with upwards of 200 employees, tracking warranty, product numbers and service renewal dates can be nearly impossible. IP Connect offer professional services to combat this. We track every important detail about your headsets, letting you know which ones need serviced, renewed and create a comprehensive database of your headset estate, giving you peace of mind. To find out more, please click here or call: 01 5649383
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Noise-Cancelling Headsets – Solutions for a loud Call Center

Noise-Cancelling Headsets – Solutions for a loud Call Center

Advice & Tips, Brands, Headsets, Jabra, Productivity, Products, Smarter Working
Call centers can get loud. To deal with the background noise, call center employees may opt for noise-cancelling headsets that help them hear and be heard. Jabra Biz 2300 Duo What separates a busy call center from a regular office is the amount of calls people handle on a daily basis. Call center staff spend their days talking on the phone, surrounded by a lot of noise from their colleagues. The job of a call center employee quite literally depends on being able to have clear, noise-free conversations with customers and clients. So it’s not too surprising that noise-cancelling headsets are some of the most sought-after tools for a call center. It’s as important to make sure the customer hears you clearly as it is to reduce the amount of noise around…
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Don’t let your Headsets be a Challenge – With Plantronics Manager Pro

Advice & Tips, Brands, Headsets, Plantronics, Productivity, Smarter Working, UC
Each day, without even really thinking about it, every customer service representative (CSR) in your company relies on one essential tool to do their job effectively: a headset. A well-functioning headset enables them to hear and be heard clearly, and present the company they’re representing in a professional, agreeable way. Of course, most CSRs don’t think twice about their headset when it’s performing as expected. But as soon as a setting needs to be adjusted, they notice it, right away. So does the customer who’s calling in. And so does the IT Help Desk. IT is responsible for hundreds, perhaps even thousands, of headset users company-wide—with no easy way to know how many or what types of headsets are being used. No easy way to update headsets with the latest…
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Plantronics Manager Pro Casebook

Plantronics Manager Pro Casebook

Advice & Tips, Brands, Plantronics, Productivity, Products
  Three use cases for the new cloud-based headset management software When it comes to headsets, IT has had a significant challenge. With the responsibility for hundreds, or even thousands, of headsets company-wide, there’s been no easy way for IT departments to know how many or what types of headsets are being used. No easy way to update headsets with the latest firmware. And no easy way to make adjustments, except by being physically present to handle specific issues. It can mean a lot of running around, a lot of lost time and productivity, and more expense for the company. And it can mean a diminished experience for customers calling in to customer service centers and experiencing poor audibility. Enter Plantronics Manager Pro. Developed to provide IT departments with complete…
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Collaboration – A Guide to Maximise the Effectiveness of Collaboration

Collaboration – A Guide to Maximise the Effectiveness of Collaboration

Advice & Tips, Plantronics, Productivity
Until recently, collaboration meant bringing all your team together in the same room and using whiteboards to work together or video conferencing equipment for a point-to-point connection. With employees now separated much more by time and distance, a range of communication tools are being used by enterprises to keep everyone connected. But does communication really mean collaboration? As teams become ever more dispersed, organisations need to think about more than technology to ensure collaboration is successful. We're communicating more today than ever before Today’s organisations are composed of dispersed workforces, outsourced teams and external consultants. The work of these teams is not composed of separate, individual actions, but connected tasks with a desired outcome – any one person or any one function cannot meet today’s challenges alone. A group of…
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Say Goodbye to Unproductive Meetings!

Say Goodbye to Unproductive Meetings!

Brands, Jabra, Meetings, Productivity
Meetings are the corporate get-togethers we all love to hate. For every productive one, it seems there’s at least one or more that are a complete waste of time. Here’s how you can reduce the number of meetings you need to attend. We’ve all been there: You agree to attend a meeting, even though its description is somewhat fuzzy. The meeting begins, but it soon becomes clear that it has no agenda and even less focus. It quickly veers off into topics unrelated to the vague description provided earlier. We’re wasting too much time and money The management consulting firm Bain & Company found that 15% of an organization’s collective time is spent in meetings, a number that has steadily increased since 2008. Senior executives spend more than 40% of…
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